Scope
This policy describes how Placeholder: [Insert legal entity name] (“METRILAB”, “we”) handles personal information collected through this website and through calibration requests submitted here. It does not cover information handled under a separate customer contract, which takes precedence where the two differ.
Information we collect
We collect only the information needed to respond to enquiries, review calibration capability and operate the website. The register below summarises each category.
| Data category | Source | Purpose | Retention |
|---|---|---|---|
| Contact details | Request form · email | Capability review and response | Placeholder: [Insert retention period] |
| Company and role | Request form | Identify the requesting organisation | Placeholder: [Insert retention period] |
| Equipment details | Request form · equipment list | Capability, scope and quotation | Placeholder: [Insert retention period] |
| Uploaded files | Request form | Review of equipment lists and documents | Placeholder: [Insert retention period] |
| Technical / usage data | Automatically, if analytics are enabled | Website operation and improvement | Placeholder: [Insert retention period] |
| Correspondence | Email · phone | Responding to questions | Placeholder: [Insert retention period] |
Information you provide
When you submit a calibration request you provide contact details, company information and details about the instruments to be calibrated. Fields marked optional can be left empty. Please do not include information unrelated to the request.
Information collected automatically
Buyer configuration requiredDepending on how the website is configured, limited technical information may be collected automatically, such as browser type, pages visited and approximate location derived from IP address.
Review final font hosting and disclose any third-party requests before launch. Placeholder: [Confirm font hosting — self-host fonts or disclose this provider.]
How information is used
- to review calibration capability, scope and accreditation status for your request
- to prepare quotations and schedule work
- to respond to enquiries and provide technical support
- to operate, secure and improve the website
- Placeholder: [Insert any additional purposes and their legal basis, where your jurisdiction requires one]
Calibration request information
Instrument, range, accreditation and location details are used by the laboratory team to assess whether and how the work can be performed. They are not used for marketing unless you have separately agreed to it.
File uploads
Equipment lists and supporting documents are used only to review the request. Do not upload confidential information unrelated to calibration. Files are retained for Placeholder: [Insert retention period] unless they become part of a customer record.
Cookies and analytics
Buyer configuration requiredEnable only the categories actually used by the site, and list the providers for each. Review the final hosting, analytics and consent configuration before making cookie or tracking statements.
| Category | Purpose | Used on this site | Providers |
|---|---|---|---|
| Essential | Required for the site to function | Placeholder: [Yes / no] | Placeholder: [Insert provider] |
| Analytics | Measure use to improve the site | Placeholder: [Yes / no] | Placeholder: [Insert analytics providers] |
| Preferences | Remember choices such as language | Placeholder: [Yes / no] | Placeholder: [Insert provider] |
| Marketing | Advertising and remarketing | Placeholder: [Yes / no] | Placeholder: [Insert provider] |
Visitors can change their choices at any time in Placeholder: [Privacy preferences — link to your consent tool].
Sharing and service providers
Buyer configuration requiredInformation may be shared with service providers who host the website, process form submissions or provide email, acting on our instructions. We do not sell personal information.
- Placeholder: [Insert hosting provider]
- Placeholder: [Insert form-processing / CRM provider]
- Placeholder: [Insert email provider]
Data retention
Buyer configuration requiredInformation is kept only as long as needed for the purposes above, or as required by law or customer contract. Placeholder: [Insert retention periods for each category, or a reference to your retention schedule.]
Security
We use reasonable technical and organisational measures to protect information against loss and unauthorised access. No method of transmission or storage is completely secure.
International processing
Buyer configuration requiredPlaceholder: [If applicable: describe where information is processed, e.g. Insert data-processing region, and the safeguards used for transfers. Delete this section if it does not apply.]
Your rights
Buyer legal review requiredDepending on where you are, you may have rights to access, correct, delete or restrict the use of your information, or to object to its use. Placeholder: [Insert applicable rights / jurisdiction and how to exercise them.]
Children’s privacy
This website is intended for business users and is not directed at children. Placeholder: [Adjust if your jurisdiction requires specific wording.]
Changes to this policy
We may update this policy. The effective date and revision record on this page show when it last changed.
Contact
Questions about this policy can be sent to the privacy contact listed below.